Refund policy

KHAYNEMA Returns & Refunds Policy

We want you to feel confident when purchasing from KHAYNEMA.

Return Period

Eligible products may be returned within 14 days of receiving your order.

To qualify for a return, the product must:

  • Be unworn and unused
  • Be unwashed
  • Be in its original condition
  • Have all original tags attached
  • Be returned in its original packaging where reasonably possible
  • Show no signs of perfume, deodorant, stains, damage, or wear

We reserve the right to reject products that do not meet these conditions.

How to Request a Return

Contact us at khaynema@gmail.com and provide:

  • Your order number
  • The item you wish to return
  • The reason for the return

Please do not return products without first contacting us.

Return Shipping

Unless the product is defective, damaged, or incorrectly supplied, return shipping costs are the responsibility of the customer.

Original shipping charges are generally non-refundable.

Refunds

Once your return has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method.

Depending on your bank or payment provider, it may take several business days for the refund to appear.

Damaged, Defective or Incorrect Items

Please inspect your order when you receive it.

If you receive a damaged, defective, or incorrect item, contact us as soon as possible at khaynema@gmail.com with your order number and clear photographs.

If we confirm that an error occurred, we will arrange an appropriate replacement, return, or refund.

Non-Returnable Items

For hygiene and safety reasons, certain products may not be eligible for return once worn or used.

Products marked Final Sale may also be non-returnable except where required by applicable law.