Shipping policy

KHAYNEMA Shipping Policy

Thank you for shopping with KHAYNEMA. We aim to process and deliver every order carefully and efficiently.

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays may be processed on the next business day.

Once your order has been shipped, you will receive a confirmation email or notification with tracking information when available.

Delivery Times

Estimated delivery times will be displayed during checkout where available. Delivery times may vary depending on your location, courier service, public holidays, weather conditions, or other circumstances outside our control.

Please note that estimated delivery dates are not guaranteed.

Shipping Charges

Shipping fees are calculated and displayed at checkout before payment.

From time to time, KHAYNEMA may offer free shipping promotions. Any conditions or minimum-order requirements will be displayed during the promotion.

Incorrect Address

Customers are responsible for providing an accurate and complete delivery address.

If you notice an error after placing your order, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or shipped.

Failed or Refused Delivery

If an order is returned to us because of an incorrect address, unsuccessful delivery attempts, or refusal of delivery, additional shipping charges may apply if you request reshipment.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us at khaynema@gmail.com with your order number and relevant photos where applicable.

We will work with the courier to investigate the issue.